Frequently Asked Questions
Everything you need to know about your Zens electronics and orders.
What is the standard shipping time for Zens products?
We offer expedited shipping globally. Orders are typically processed within 24 hours, with domestic delivery taking 3-5 business days and international shipping taking 7-14 business days.
Do Zens electronics come with a warranty?
Yes, all Zens devices include a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are also available at checkout.
What is your return policy for opened items?
We offer a 30-day money-back guarantee. If you are not satisfied, you can return the product in its original packaging. Please note that a restocking fee may apply for items with missing accessories.
Are Zens chargers compatible with all smartphone brands?
Our wireless charging solutions are Qi-certified, making them compatible with Apple, Samsung, Google, and all other Qi-enabled devices. Check individual product specs for specific wattage support.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Affirm.